Last updated: August 27, 2026
This policy explains what’s refundable on ZooHouse Fit Club and how to request a refund.
1. Challenge Entry Fees
- Entry fees can be refunded any time up until the Challenge’s actual start date. After that, no refund — this is called out in every Challenge’s own published rules as well.
- The late-entry fee (charged if you join during a Challenge’s grace window after the sign-up deadline) is also nonrefundable once paid.
2. Sponsorships
Sponsorship payments go straight into a Challenge’s prize pot and are nonrefundable once processed.
3. Program Access
Right now, building and using your training program is free with a ZooHouse account. If we introduce a paid program tier down the road, its refund terms will be added here.
4. Merchandise
Our apparel and gear (hoodies, tees, socks, drinkware, and similar items) are made to order through our print-on-demand partner, Printify — each item is printed specifically for you when you order it, so we can’t offer general returns or exchanges for a wrong size, a change of mind, or similar reasons.
- If an item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with a clear photo of the issue and we’ll send a free reprint or a refund — no need to send the item back.
- Outside of a damage, defect, or misprint, merchandise sales are final.
5. How to Request a Refund
Email orders@zoohousefitclub.com with your order details and what you’d like refunded. We’ll get back to you as quickly as we can.
6. Contact Us
Questions about this policy? Reach us at info@zoohousefitclub.com.